Menu
Cart 0

Refund policy

Damages and Defects:


All of our packages are crafted with the utmost care and packaged with premium handling to ensure that they make it beautifully and safely into you and your clients’ hands. Rarely, mishaps within the shipping process or the handmade nature of our products can cause your order to arrive damaged or with slight imperfections. Any expedited shipping becomes the responsibility of the customer. Please make sure to immediately inspect your package upon arrival. Golf In is not responsible for any damages that may take place after your order has been delivered. This includes, but is not limited to: weather, pets, vandalism, and theft.


If product damage or imperfection is found or suspected, please follow these steps:


  1. Save all packing materials. This includes inner and outer boxes and everything inside.
  2. If possible, take pictures of the damaged product and outer packaging box.
  3. Notify us within three (3) business days of delivery.

*Due to the limited time span for us to file a shipping damage claim, any damage not reported within three (3) business days of delivery becomes the responsibility of the customer.


All other returns:


Please feel free to contact us if you have any questions or concerns regarding your purchase, as we strive to maintain the highest level of customer satisfaction with our products. If you are unhappy about something specific with your purchase, please let us know! If we are unable to meet your needs, you can return the products to us by following the steps below:


Returns in perfect condition (no used merchandise) are accepted within 14 days of delivery. Please contact us to initiate your return.


The customer is responsible for any damage that occurs during return shipment.

- Packages being returned should be insured by you for your protection.

- Return merchandise received damaged will not be credited.

- If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.


Please allow up to 2‐3 weeks to process your return and refund. A return and refund receipt will be emailed to your address on file.  If an order is cancelled after it has gone to production, then it is subject to a 10% restocking fee.


Late or missing refunds:


When a refund is processed, it can take up to 7-10 business days to post to your account. If your refund has not been received after 10 business days, please contact us at support@golfinsim.com.



Exchanges:


At this time, we can only process exchanges for products that are defective or damaged. If a product does not meet your satisfaction, we will issue a refund so that you may repurchase a replacement. Please see Damages and Defects, or Refunds (above) for specific instructions.